Shipping & Returns
Shipping Policy
At 6TASTES, we are committed to delivering your favourite authentic food products with care and efficiency. This Shipping Policy outlines the terms and expectations related to the shipment of orders placed through our website.
Shipping Locations
We currently ship across India. For international shipping inquiries, please contact our customer support at support@storiesoftastes.com
Processing Time
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Orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays).
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Orders placed after 2 PM IST will be processed the next business day.
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In the event of high order volume or unforeseen delays, processing may take slightly longer. You will be notified promptly in such cases.
Delivery Time & Carriers
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Standard Delivery: 3–7 business days, depending on the destination.
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We partner with reliable courier services such as Delhivery, Blue Dart, DTDC, and India Post to ensure safe and timely delivery.
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Remote areas may experience slightly longer delivery timelines.
Shipping Charges
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Free shipping on all prepaid orders above ₹750.
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Orders below ₹500 incur a flat shipping fee of ₹40.
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COD (Cash on Delivery), if available, may include an additional handling fee.
Order Tracking
Once your order is shipped, a tracking link will be sent to your registered email and/or phone number. You can use this link to track the delivery status of your order in real-time.
Packaging
We take extra care in packaging to ensure your products reach you fresh and damage-free. All items are packed in food-grade, tamper-proof packaging suited for each product category.
Delays & Exceptions
While we strive to ensure timely deliveries, delays may occur due to:
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Weather conditions
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Natural disasters
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Courier or transportation strikes
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Incorrect or incomplete shipping information
We will do our best to keep you informed in such situations.
Address Issues & Re-delivery
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Please ensure all shipping details are accurate at checkout.
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In case of incorrect address or delivery failure due to unavailability, re-delivery charges may apply.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or the expected delivery date) with supporting photos and your order details. We will investigate and offer a suitable resolution.
Contact Us
For any shipping-related queries, feel free to reach us at:
📧 Email: support@storiesoftastes.com
📞 Phone: +91 9961518124
📦 WhatsApp: +91 9961518124
Return & Exchange Policy
At 6TASTES, we take pride in delivering high-quality, authentic Indian staples like jaggery, spices, rice, and more. Customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.
Return Eligibility
Due to the perishable nature of our products, we only accept returns under the following conditions:
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You received a damaged, defective, or expired product.
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You received the wrong item (e.g., incorrect product, size, or quantity).
To be eligible for a return:
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The item must be unused and in its original packaging.
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You must raise the return request within 48 hours of delivery.
How to Request a Return or Exchange
To initiate a return or exchange, please:
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Email us at support@storiesoftastes.com with your order number, a description of the issue, and clear photos of the product.
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Our team will review the request and respond within 2 business days.
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If approved, we will arrange for a replacement or refund as applicable.
Refunds
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Refunds are processed to your original method of payment within 5–7 business days after the return is approved.
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In some cases, we may offer store credit instead of a refund.
Exchanges
If your item is eligible for exchange:
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We will send a replacement at no additional cost.
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If the replacement is unavailable, a full refund will be issued.
Non-Returnable Items
We do not accept returns or exchanges for:
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Opened or used items.
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Items requested for return after the 48-hour window.
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Products damaged due to misuse or improper storage.
Shipping Costs
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If the return is due to our error (damaged, wrong, or expired item), we will cover all shipping costs.
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Returns for any other reason are not accepted due to product sensitivity.
For any questions, feel free to contact our customer support at support@storiesoftastes.com or call us at +91 9961518124.
Thank you for choosing 6TASTES — bringing authentic Indian flavors to your kitchen.